inDrive has been officially licensed to operate in Kenya with a commitment to providing safe and reliable transportation options to customers in the region.
With its headquarters in California, inDrive has gained immense popularity globally, with over 175 million downloads and recognition as the second most downloaded mobility app worldwide.
In an emailed statement, safety is a top priority for inDrive, and the company has implemented rigorous measures to ensure the well-being of both drivers and passengers. Every driver applying to join inDrive undergoes comprehensive background checks, including the verification of necessary documents, licenses, and permits. This process ensures that only qualified and trustworthy individuals are approved to provide transportation services.
To enhance passenger safety, inDrive has incorporated several innovative features within its app. Passengers have the ability to rate their rides and provide feedback on driver behaviour and service quality.
Additionally, the app enables passengers to share their trip details with friends or family members, allowing for real-time GPS tracking during rides.
In case of emergencies, the app also features an easily accessible emergency button to contact local authorities promptly.
Furthermore, inDrive has a dedicated support team available 24/7 to address any concerns or issues that may arise.
One of the key reasons behind inDrive’s remarkable success is its revolutionary peer-to-peer pricing approach, which challenges the unfair pricing practices prevalent in the ride-hailing industry.
The inDrive app empowers passengers to determine the pricing of their rides, giving them the ability to propose a fair price. Drivers, in turn, have the option to accept or reject these proposals based on their own preferences.
Other players within the Kenyan space include Uber, Bolt, Little Cab, Wasili Cabs, Yego Cabs, Hava, and PTG Travel (formerly Pewin Cabs).